Match details

Fixture: Heidenheim 1846 vs Chelsea - UEFA Conference League - league phase
Date: Thursday 28 November 2024
Kick-off: 18:45 local time
General admission: 16:45 local time
Venue: Voith-Arena
Address: Schloßhaustraße 162
89522 Heidenheim An Der Brenz
Baden-Württemberg

Travel to Germany

Passport: A valid passport is required to travel to Germany
Currency: Euro
Time zone: Central European Time which is equivalent to UK time plus one hour.

Travel to Heidenheim

Heidenheim is a small town located approximately 50 miles east of Stuttgart.

The official title is Heidenheim am Brentz (or Heidenheim a.Br.), zip code 89522.

Note: Please do not mistake this with another Heidenheim, zip code 91719, which is significantly further north-east.

By car from Stuttgart

Park & Ride

Due to large numbers of Chelsea fans potentially travelling by car, the use of the Park & Ride possibilities is highly recommended.

Their locations (shown on the map below) are:

Kanalstasse 14, 89522 Heidenheim

Seewiesenbrücke 10, 89520 Heidenheim

From there it is a 10- to 20-minute walk to the train station, from where shuttle buses will be running to Konzerthaus/Voith-Arena and back.

By train from Stuttgart

There are no scheduled direct trains from Stuttgart to Heidenheim so passengers will need to either change at Ulm or Aalen and allow for the a corresponding waiting time.

Ticket collection point

It is an approximately 30-minute walk from Heidenheim Station to the ticket collection point (TCP). Shuttle buses will be in operation on matchday running between 12:00 and 17:30 to take supporters directly to the TCP.

TCP location: Konzerthause
Address: Alfred-Bentz-Strasse 6
85922 Heidenheim am Bentz

Opening times: 09:00-17:45 - matchday only

Ticket collection point phone number: +44 7515 797 084

Collection Procedure

In order to collect the ticket, each individual supporter will be required to bring with them in person their collection voucher and their valid passport. Please note, copies of the passport will NOT be accepted and each supporter will need to visit the collection point in person. Tickets are not transferrable and cannot be collected on behalf of other supporters.

Fan Zone

Location: The car park adjacent to the ticket collection point.
Opening times: 12:00 – 17:30 - matchday only

Facilities: Food, beer, wine, soft drinks

Route to the stadium

Please note: The route to the stadium is arduous and requires a significant climb of approximately 30 to 40 minutes.

Shuttle buses will be in operation between 16:00 and 18:00 to take supporters directly to the stadium.

The away turnstile is located in the south-west corner of the stadium. If walking, you should skirt around the south of the stadium, past the hockey and baseball pitches.to access the turnstiles.

Entering the Stadium

Due to the number of checks that are carried out, the time taken to enter stadiums is generally increasing so we recommended that supporters make their way to the stadium in good time. Late arrivers will inevitably be required to queue and there is no guarantee that they will see the start of the match.

Entry will consist of:

• Visual ticket check

• Search

• Scanned ticket check

ID is not required. We advise that you leave your passport in a safe place rather than bringing it to the stadium. The police have advised that any supporter who is intoxicated may be prevented from entering the stadium.

Away supporter seating

Chelsea supporters will be located in the south-west corner of the stadium.

Prohibited Items

The following items are prohibited:

• Racist, xenophobic and right-wing propaganda material

• Advertising or commercial material, flyers or leaflets

• Political or religious items or banners

• Weapons, dangerous objects

• Items that could be used as weapons or projectiles

• Helmets

• Umbrellas

• Drugs

• Alcohol

• Food and drinks (soft containers 0.5 litres or smaller will be allowed)

• Laser pointers

• Megaphones

• Fireworks/flares/pyrotechnics

• Gas canisters or spray cans

• Corrosive, highly flammable or harmful solids, liquids or gases

• Bottles, cups, jugs, cans or any other container made of fragile, splintering or particularly hard material

• Bulky items such as stairs, stools/chairs, boxes or luggage

• Noisemakers/vuvuzelas/whistles/instruments

• Flag or banner poles longer than 2m and whose diameter is greater than 3cm

• Flags or banners larger than 1.5m x 2m

• Professional cameras and video equipment

• Animals

Flags and banners

No flags or banners larger than 1.5m x 2m will be allowed in.

Please note: Flags and banners will also be inspected by Chelsea FC stewards. Any banners that display symbols, images or wording that are not in keeping with the values and standards of Chelsea FC or that are deemed to be inflammatory in nature will not be allowed to enter the stadium.

Bags

Maximum bag size: 30cm x 20cm x 10cm (A4). All bags within this size will be searched.

No bags larger than this will be permitted into the stadium.

There is no bag deposit facility at the stadium so please do not bring any bag larger than A4.

Phone chargers

Phone chargers and power banks will be allowed into the stadium.

Alcohol

No alcohol will be served in the stadium.

Refreshments

Refreshments will be available at the stadium.

Payment can be made using cash or card.

Stadium Exit

There may be a hold back of Chelsea supporters in the stadium after the match. This may be extended dependent on circumstances. During this time supporters will still have access to toilet facilities and refreshments.

If supporters wish to leave before the end of the match, a decision will be made on the night by the police.

Note: Shuttle buses will be provided directly to Heidenheim train station to assist supporters returning to other towns/cities. This service will run until 23:00.

There will be an additional train to Stuttgart via Aalen and Schwäbisch Gmünd, leaving Heidenheim at 22:10.

Ejections

Supporters who are ejected may be subject to arrest.

Police

Please follow the advice and instructions of the police at all times.

Fan Behaviour

Chelsea supporters are asked to cooperate with the authorities, especially in relation to the entry procedures. Anti-social, noisy behaviour fuelled by excessive drinking may result in admission to the stadium being refused.

Chelsea is a club that actively celebrates our diversity. As supporters, we ask that you share our vision of a club and a game free from discrimination that is open to all.

While the players and staff appreciate passionate and vocal support at our matches, there have been instances where supporters have used unacceptable, offensive and discriminatory language. This will not be tolerated. Please be respectful to our hosts and the local community by not using language or actions which may inflame local and current regional sensitivities. This includes any sectarian chanting, slogans or banners.

Racism, homophobia, sexism, antisemitism, sectarianism or any language or actions viewed as discriminatory will result in the strongest possible actions which may include banning, arrest and prosecution.

This includes on public transport and in other public venues before and after the game.

Fans can report such behaviour to club stewards or by contacting the below reporting hotline.

You can call 020 7386 3355

If you hear it, report it.

Assistance and advice

CFC supporter assistance phone number for European away games: +44 7525 591 426

Emergency number: 112

British Embassy address
British Consulate General Munich
Möhlstraße 5
81675 Munich

Telephone: +49 89 211 090 or click for online assistance

Lost Passports

If you lose your passport, you must apply online for an Emergency Travel Document (ETD)

Please note that this document can take up to 48 hours, so be prepared to remain in Germany until it is available for you to use.

Matchday information WhatsApp channel

Fresh for 2024/25, the Chelsea FC Matchday Information WhatsApp channel is a source of info specifically targeted towards fans who attend matches. The content on this one-way channel is to enhance the match-going experience, focusing on useful updates on areas away from team matters, whether they be to aid your journey or time at the stadium, about ticketing, or to let you know about off-pitch activities.

• Click to sign up

Safety

As in any other city beware of pickpockets and bag snatchers at airports, railway stations, around the town centre and when using public transport.

In general, thefts of passports, wallets and handbags are common on metro systems and in crowded tourist places, particularly in city centres. Carry your valuables in different bags and pockets and keep a copy of your passport photo page somewhere safe.

Additional Information

Click for additional information from the Foreign, Commonwealth and Development Office.